Refund and Returns Policy

At HMD, we want our customers to be satisfied with their purchases. If you are not satisfied with your order, you may be eligible for a refund or exchange under the following circumstances:

Returns

We accept free returns on sunglasses within 30 days of delivery as long as the product is in its original condition, including all packaging and tags.

Refunds

If your return is approved, we will issue a refund to your original payment method. Please note that it may take up to 2 weeks for the refund to be reflected on your account.

Exchanges

If you receive a damaged or defective product, or if the product is not what you ordered, you should contact our customer service within 48 hours to request a replacement. If a replacement is not available, we will issue a full refund once the product is received by our side.

Custom-Made or Personalized Eyewear

Custom-made or personalized eyewear products are not eligible for return or exchange.

Shipping Fees

Shipping fees for returned products are the responsibility of the customer, unless the product is defective or was received damaged.

Please note that this return and refund policy only applies to products purchased from our store. We reserve the right to refuse a return or refund if the product does not meet the above criteria. If you have any questions about this policy, please do not hesitate to contact us. Our customer service team is here to assist you.

Contact Us

If you have any questions about our return and refund policy or if you need to initiate a return or exchange, please don’t hesitate to contact us. Our customer services team is here to assist you.